At SOCIAL DARK HUB (socialdarkhub.com), customer satisfaction is extremely important to us. This Refund Policy explains the conditions under which refunds or returns may be issued.
Eligibility for Refunds
Customers may request a refund under the following circumstances:
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The order was not delivered within the expected timeframe.
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The order cannot be fulfilled due to service limitations.
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There was a technical error or duplicate charge during the payment process.
Refund requests must be submitted within 7 days of the issue being identified.
Non-Refundable Situations
Refunds may not be granted in the following cases:
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Incorrect information provided by the customer (such as wrong address or order details).
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Orders that have already been successfully delivered or completed.
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Delays caused by external factors beyond our control such as customs or courier disruptions.
Refund Process
Once a refund request is received:
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Our team will review the request.
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If approved, the refund will be processed using the original payment method.
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Refund processing times may vary depending on the payment provider.
Dispute Resolution
If a customer experiences any issue with their order, we encourage contacting our support team first. We are committed to resolving problems fairly and efficiently.
Contact for Refund Requests
To request a refund or report an issue, please contact our support team through the website’s contact page.
SOCIAL DARK HUB values transparency and fairness, and we strive to ensure every customer has a positive experience using our platform.